Returns and Exchanges

For online purchases, we have a 30-day return policy, which means you have 30-days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable). You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@rileyhousecrafts.com. 
If your return is accepted, we’ll send instructions on how and where to send your package. Customer will be responsible for return shipment. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@rileyhousecrafts.com.

Damages and issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item. In the event that your order arrives damaged in any way, please email us as soon as possible at support@rileyhousecrafts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Exceptions / non-returnable items
Certain types of items cannot be returned. Custom or Personalized items cannot be returned, unless it was damaged upon arrival. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

For In-Person (Pop-up Market) purchases, All Sales are Final. No Refund or Exchanges. Please be sure to inspect your desired item(s) before making a purchase. 

 

Exchanges
Email support@rileyhousecrafts.com with your exchange request. When the exchange is approved, return the item you have. Your exchange will be processed when the original  item has been received and processed. Please note there will not any exchanges on personalized or custom products.

 

Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rileyhousecrafts.com.

No refunds on digital (non-physical) products.

If you have any further questions, please don't hesitate to contact us at support@rileyhousecrafts.com.